Ready to ship in 1-3 business days

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Shipping Policy

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Domestic Shipping: We offer standard shipping within the the fourteen parishes in Jamaica only.

Orders are typically processed within 1-3 business days. Delivery times range from 3-5 business days after shipment, depending on the destination.
Standard Shipping: Our standard shipping method is carried out through reputable carriers. Tracking information will be provided once your order has been dispatched.

Expedited Shipping: Expedited shipping options are available for an additional fee for customers who need their orders delivered more quickly. Please select this option during checkout for expedited service.

Lost or Delayed Shipments:

While we strive to ensure timely delivery, we are not responsible for delays caused by carriers or any circumstances beyond our control. If your package is significantly delayed or lost, please contact our customer support team, and we will assist you in resolving the issue.

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Refund Policy

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At Ms. Liz Bush Tea, we strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help.

Returns:
We accept returns of unopened and unused tea products within 30 days of the purchase date for a full refund. To be eligible for a return, the item must be in its original packaging and condition.

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the return is approved, we will initiate a refund to your original method of payment.
Please note that shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect item shipped, damaged product).

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process for a refund and place a new order for the desired item.

How to Initiate a Return:

To initiate a return, please contact our us at 18768928606