Disclaimer
We take every possible care to grow healthy plants and send out the variety as labeled.

We are very careful when packing and handling our plants; however, it is the purchaser’s responsibility to promptly unpack, plant, and care for the plants appropriately once they arrive.

Please read cultivation notes for each variety carefully, as Nature Touch Farms will not be held accountable for the care of plants once they leave our premises.

Images are for reference purposes only. Actual products may vary in shape or appearance based on climate, age, height, etc.

Dispatch
We will dispatch your plant order as soon as possible.
Please note the plants are individually wrapped and packaged to ensure safety in transit, and this takes time.

During busy periods, plant orders can take up to 5 – 7 days to process, so please notify us of any dates we need to take into account when sending your plants.

Shipping: This item is shipped from Jamaica

ORDER PROCESSING & DELIVERY

All orders are delivered islandwide via Knutsford Express – which is our regular islandwide courier service. Pick up is done at Knutsford Express locations nearest & most convenient for you.

We also use GoCool or Doorway Express which are our optional islandwide door-to-door delivery service providers (at an extra cost). Other delivery arrangements can be made for an additional fee.

Orders are normally processed & dispatched for delivery on Fridays, once the order has been made on or before Thursday 12 midday and payment has been cleared.

For GoCool Courier delivery pick ups are made from our location on Fridays and delivery done islandwide on Saturdays within the Kingston, Ocho Rios & Montego Bay areas. Other areas within the island, deliveries will be done on Mondays .

For Doorway Express delivery pick up are made from our location on Thursdays, and delivery done islandwide on Fridays within the Corporate Areas, Kingston, Ocho Rios, Montego Bay, Spanish Town, May Pen & Mandeville on Fridays. Other areas within the island, deliveries will be done on Saturdays.

For each order a Tracking Number is provided to facilitate tracking of your delivery.

Orders can be collected between the hours of 10 am to 5 pm at the nearest Knutsford Express location or at our onsite location.

HOW DO WE SHIP OUR FRUIT TREES?
We ship our trees using carton boxes. Our trees typically ship via courier service island wide for free via Knutsford Express, other delivery options are at an additional cost. Depending on your destination, it can take 2-7 days for your tree to arrive as we
usually prep the fruit tree before shipping to prevent plant shock during the delivery process. 99% of the time, the trees arrive alive to their final destination. Our trees are shipped in a grow bag with soil or in a pot with soil for our Professionally Potted Fruit Trees

Returns Policy

GENERAL WARRANTY & RETURN POLICY
We do our very best to ensure that everything is perfect with your order and that you are 100% satisfied.

However, we know that sometimes even with our best efforts things can still go wrong.

Therefore, for every order purchased (fruits, vegetables, spices & seasonings) an additional 10% is provided FREE OF COST to replace any faults/damages/spoilage.

If you receive your order in an unsatisfactory condition, please take a few pictures and submit them via email to our email address: naturetouchfarms@gmail.com or WhatsApp the pictures to 1-876-781-8708. Please do this within 24 hours of receiving your package.

We will review your email or WhatsApp message & pictures and get back to you within 5 working days.

Remember to keep the box in case we ask you to ship the package back to us at our expense.

WHAT IS YOUR WARRANTY & RETURN POLICY ON THE FRUIT TREES & OTHER PLANTS?

Our warranty only covers the fruit tree and other plants arriving alive and in fair condition. If you receive your fruit tree and/or plant in a condition in which the tree or plant may not survive, please take a few pictures and submit them via email to our address: naturetouchfarms@gmail.com or WhatsApp the pictures to 1-876-781-8707. Please do this within 48 hours of receiving your tree or plant. We will review your email or WhatsApp message & pictures and get back to you within a few days. Remember to keep the box in case we ask you to ship the plant back to us at our expense. Our warranty does not apply once you have planted the tree or plant in the ground, pot and/or any other container.